Trust & Data Practices
Last updated: 4 August 2026
OmniGro AI Pte. Ltd. is a Singapore-incorporated GEO agency. This page sets out, in plain terms, how we handle client data during an engagement. It is not a substitute for the Master Services Agreement (MSA) we provide before any engagement begins, but it should answer most of what a procurement or legal review needs before the first call.
1. How We Handle Client Data
Each client's data is held separately. We do not mix data across client accounts. We do not use client data to train third-party models, or for any purpose other than the services you have engaged us for.
2. Third-Party Tools We Use
These are the tools that touch data as part of running OmniGro and delivering engagements.
AI visibility checks (client engagements)
- OpenAI, Google, Anthropic, and Perplexity APIs — used to check and monitor how a brand appears in AI answers
- Manual checks directly on each platform's interface, alongside the API checks, to verify results
Data and communication
- Airtable — stores lead and assessment request data
- Resend — sends transactional email (form replies, assessment delivery)
Website analytics and outreach
- Google Analytics — measures traffic on this website
- Leadsy (via Instantly) — identifies visitors to this website for outbound follow-up
Infrastructure
- Vercel — hosts this website and its backend
3. Singapore PDPA Compliance
OmniGro AI Pte. Ltd. is incorporated in Singapore and operates in compliance with the Personal Data Protection Act 2012 (PDPA). Where we process personal data of individuals in the EEA on behalf of clients, we handle that data in accordance with applicable data protection requirements.
4. Data Retention
We target clearing client engagement data within 1 month of an engagement ending. You can request deletion at any time, during or after an engagement, by emailing hello@omnigroai.com.
5. MSA and Data Processing Terms
A Master Services Agreement governing data handling, confidentiality, and engagement terms is provided to all clients before engagement. Clients may request it before signing any contract by emailing hello@omnigroai.com.
6. What We Do Not Do
- We do not sell client data.
- We do not use client content to train AI models without your written consent.
- We do not retain access to client platforms after an engagement closes.
7. Security
Client data and the systems we use to run OmniGro are protected with two-factor authentication, encrypted storage through our hosting and data providers, and role-based access. Access is currently limited to our founder and named delivery partner. We host on Vercel and store engagement data in Airtable, both of which encrypt data at rest and in transit.
8. Questions
For anything not covered here, including sub-processor details for a security review, contact us at hello@omnigroai.com.